We ship from the US. Standard shipping takes 3-7 business days. You can track your order anytime on our Order Tracking page.

Absolutely. All orders are shipped in plain, unmarked packaging with no product descriptions visible on the outside. Your privacy is our priority.

Due to the intimate and personal nature of our products, we do not accept returns for items without quality issues. We only accept returns or replacements for products that are defective, damaged in transit, or shipped incorrectly. You must contact us within 7 days of receiving your order. Please visit our Refund & Return Policy page for full details.

Go to our Order Tracking page, enter your order number and billing email, then click "Track" to view real-time shipping updates.

Currently we only ship within the United States. We are working on expanding to more regions — stay tuned!

Yes — our products are IPX7 waterproof, safe for use in the shower. We don’t recommend full submersion.

A full charge takes about 90 minutes and provides up to 60 minutes of continuous use.

Yes. We use medical-grade silicone and ABS, free of phthalates and completely safe for intimate use.

Under 50 decibels — whisper-quiet and discreet enough for thin-walled apartments.

Wash with warm water and a mild soap, or use a dedicated toy cleaner. Always clean before and after every use.

Yes. Every order ships in an unbranded plain box, with “HM Logistics” listed as the sender.